TV2GO Refund Policy

Eligibility for Refund

You are eligible for a full refund if:

• You are within the first 7 days of your initial subscription.
• The service is not functioning as described and our support team is unable to resolve the issue.
• You changed your mind about the purchase before or shortly after activation.

How to Request a Refund

To request a refund, please contact us or email support@tv2go.store with the following information:

• Your order reference or the phone number used during purchase.
• The reason for your refund request (optional — we respect your privacy).
• Preferred refund method (original payment method or alternative).

Refund Processing

Once your refund request is approved, we will process it within 24-48 hours. Depending on your payment method and financial institution, the refund may take an additional 3-7 business days to appear in your account.

Exceptions

Refund requests made after 7 days from the initial purchase date are evaluated on a case-by-case basis. We strive to be fair and will always work with you to find a satisfactory resolution, whether that's a refund, plan modification, or extended service.

Renewals

TV2GO operates on a one-time payment model with no automatic renewals. You will never be charged without your explicit action. If you choose to renew your subscription, the refund policy applies to each new purchase separately. View our plans.

Contact

For any questions about this refund policy, reach out to us anytime via live chat. We're available 24/7. See also our Terms of Use and Privacy Policy.